Frequently asked questions
Find answers to common questions about our services, support workers, and how we operate. If you can't find what you're looking for, feel free to contact us directly.
Who can access our services?
Blue Moon provides personalised independent support for people who need assistance with everyday living, personal care, community participation, companionship, mental health wellbeing and other practical support needs
Do I need to have an NDIS plan to use Blue Moon?
No. Blue Moon can provide support to people who are self-managing or privately paying for there support, as well as clients whos funding arrangements allow them to engage an independent support worker.
Funding and payment arrangements can be discussed before support begins.
what happens when i first contact Blue Moon?
Its not a complicated application process.
We'll have a conversation about what support your looking for, your needs, preferences and expectations. If Blue Moon appears to be a suitable fit, we can arrange a meet and greet before deciding whether to move forward.
Theres no obligation to continue after the initial conversation or meet and greet.
Can family members, carers or support coordinators be involved?
Absolutly!
With the clients appropriate consent, Blue Moon can communicate with family members, carers, support coordinators and relevant professionals involved in their support.
The individual receiving support remains at the centre of decisions about their care, preferences and goals.
Are you a registered NDIS/Aged care provider?
Blue Moon Independent Support is currently an Independent, non-registered provider and is not currently registered with NDIS or as an aged care provider.
I can provide support to private clients and, where permitted by their funding arrangements, self-managed and plan-managed NDIS participants.
Becoming a registered provider is something I am working towards as Blue Moon continues to grow. In the meantime, I maintain appropriate screening, insurance, training, service agreements, policies and professional boundries to provide safe, reliable and person-centred support.
What areas do you service?
Blue Moon is based in Wetherill Park and services Greater Western Sydney and surrounding areas.
I may aslo be able to provide support outside my usual service area depending on the location., type of support required and availability.
Not sure if i can cover your suburb? Get in touch! Im always happy to have a chat and see whether i can help.
What are your rates?
Blue Moon Independent Support believes in clear and transparent pricing, so you will always know the cost of your support before services begin.
Weekday daytime: $60/hour
Weekday evening: $70/hour
Saturday: $100/Hour
Sunday: $120/Hour
Public holidays: $145/Hour
Rates and any applicable fees will be discussed and agreed upon before supporting begins, with everything clearly outlined in your service agreement.
For more information, please see the Services & Pricing guide under Information & Resources. Information & Resources
What happens if i need to cancel shift?
Life happens! If you need to cancel or change a shift, please let me know as soon as possible.
24 hours or more notice: No cancellation fee will normally apply
Less then 24 hours notice: Upto 50% of the scheduled support fee me apply.
Cancellation at the start time or a no-show: Upto 100%of the scheduled support fee may apply.
I understand emergencies, sudden illness and unexpected situations happen, so exceptional circumstances will always be considered fairly and compassionatly.
Full details are available under Information and resources. Information & Resources